Care + Warranty
Taking proper care of your jewelry is crucial to maintain its optimal appearance. By following these essential guidelines, you can extend the lifespan of your jewelry and enjoy its beauty for years to come.
Storage: Store your jewelry in either a fabric pouch or an airtight plastic bag to protect it from dust and moisture.
Avoid Water: Avoid wearing your jewelry while showering, exercising, or swimming to prevent scratches and scuffs that can damage the gold.
Overnight Wear: Refrain from wearing your jewelry overnight to prevent undue stress on delicate pieces.
Perfume and Lotions: Apply perfume or lotions before putting on your jewelry to avoid chemical reactions that may affect the finish.
Cleaning: When cleaning, protect your jewelry by wearing rubber gloves, as bleach and harsh chemicals can diminish the gold overlay.
Gold & Rose Vermeil
For optimal care, it is advisable to remove your piece before encountering water or sweat. To clean your piece, gently buff it with a dry cloth and store it in a small, airtight bag to shield it from daily exposure to the elements.
14k & 18k Gold
While solid gold is known for its durability, it remains a soft material susceptible to scratches and dents when handled roughly. It is prudent to remove solid gold items before engaging in high-impact activities to prevent potential damage.
Sterling Silver
With proper care, your jewelry can last a lifetime. Sterling silver jewelry is also resistant to tarnishing.
Gemstones
To preserve the vibrancy of certain gemstones, it is advisable to avoid exposure to water, chemicals, and sunlight, as these factors can potentially cause the gemstones to lose their intensity and appear paler.
Pearl
We are committed to responsible practices in pearl sourcing, prioritizing marine ecosystem protection, water quality management, and biodiversity preservation. Sustainable pearl farming also supports community development by providing employment opportunities and supporting local initiatives. By embracing pearl sustainability, we ensure the preservation of these precious gems while minimizing environmental and social impacts.
Warranty
We prioritize quality! Our warranty covers free repairs for issues such as clasp/chain breakage, missing stones, and plating problems. Please note that lost items are not covered. To initiate a warranty claim, kindly send us a message here, including your order number and detailed photographs.
International
At present, we are unable to cover international shipping costs for returns. Therefore, if you need to return an item, you will be responsible for shipping it back to our factory. However, we will gladly cover the cost of shipping the item back to you once the necessary repairs or replacements have been made.